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Turn on multi-factor authentication (MFA)

Multi-factor authentication adds one extra step after your password. Even if an attacker steals or guesses your password, the second step blocks them. Think of it like a home alarm: the first lock can fail, but the alarm still triggers.

The three factors

  • Something you know — PIN, password, passphrase.
  • Something you have — authentication app, SMS code, security key, smart card.
  • Something you are — fingerprint, face, iris scan.

MFA options compared

MethodSecurityEase of useNotes
SMS codeMediumEasyMost common, but vulnerable to SIM swapping.
Authenticator appHighEasyGoogle Authenticator, Microsoft Authenticator, Authy.
BiometricsHighVery easyCannot be lost or forgotten on supported devices.
Physical tokenHighMediumSmall USB-style key.
Security key (FIDO2)Very highMediumYubikey and similar.

Turn it on here first

  • Your main email account (Apple ID, Gmail, Outlook) — if attackers own this, they can reset all your other passwords.
  • Online banking and payment apps.
  • Accounts with saved card details — Amazon, eBay, PayPal, Coles, Woolworths.
  • Social media — Facebook, Instagram, X (Twitter), LinkedIn, WhatsApp, Signal.
  • Government services — myGov.
  • Gaming accounts with payment methods — Steam, PlayStation, Xbox, Nintendo, Epic.

Stay safe while using MFA

  • Do not click sign-in links in unexpected SMS or email — go to the service directly.
  • Never share an MFA code with anyone, including 'support staff'.
  • Reject any sign-in approval you did not start yourself.
  • Save backup codes somewhere safe (password manager or printed copy).
  • When changing phones, migrate your authenticator app before wiping the old device.
  • When your phone number changes, update accounts that use SMS for MFA.

Set-up guides

Already been hit?

If a scam or attack has already happened, the Respond section walks you through the first 24 hours.

Go to Respond

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