Common patterns
- Fake medical insurance certificates and policies
- Fraudulent medical claims using stolen identities
- Impersonation of Medicare, hospitals, or insurance companies
- Fake compensation or rebate schemes
- Theft of My Health Record or Medicare information
If you have been contacted or paid
- Call your bank if any payment was made and request a recall.
- Re-contact the medical provider or insurer through their official website number — never the number that called you.
- Save evidence (call records, messages, emails, receipts).
- Report to Scamwatch and ReportCyber.
- If a Medicare card or government ID was misused, contact Services Australia.
Verify before you trust
- AHPRA — search a health practitioner's registration
Doctors, nurses, dentists, pharmacists and more.
- Insurance Council of Australia
- Services Australia
Prevention
- Verify any provider independently before sharing health details.
- Never give personal information to unexpected callers.
- Do not click links in unexpected SMS or email about claims or rebates.
- Treat 'too generous' compensation offers as suspicious.